You may take your purchase back to any EXCEL Trading retail outlet to return your goods and get your money back instantly* or exchange it for something else within 3 days of your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging & with all paperwork, parts & accessories.
To complete your return, we require a receipt or proof of purchase such as the Invoice or website order number. If you’re missing your receipt, an exchange may be issued up to the same amount as the item being returned.
If for any reason you no longer require your goods, or you have ordered an incorrect item by mistake we will offer a full refund or exchange within 3 days of purchase if the item is returned to us in its original condition and packaging. Alternatively, we can arrange for our couriers to collect from you, however, courier charges may be applied for this service.
Several types of goods are exempt from being returned or exchanged. Perishable goods such as certain solvents cannot be returned or exchanged. We also do not accept products that are intimate such as worn shoes, hazardous materials, or flammable liquids or gases. Special order goods cannot be returned or exchanged. Items damaged or modified by the customer cannot be returned or exchanged.